Care Coordinator

Care Coordinator


Union Category: XI
Hours: Full Time
Location: Duluth, MN
Wage: $18.95 - $25.48 (Dependent Upon Experience)
Benefit Eligibility: Yes


Summary:

The Care Coordinator provides person-centered coordination and navigation services to individuals and families accessing Brightwater Health. The Care Coordinator supports individuals from initial contact through connection to appropriate services and ongoing coordination of care.

Responsibilities may include responding to initial requests for services, gathering information needed to facilitate access, identifying needs and barriers, coordinating internal and external referrals, connecting individuals with Brightwater programs and community resources, facilitating warm handoffs, and providing ongoing care coordination.

The Care Coordinator works collaboratively with individuals, families, clinical staff, Brightwater Health programs, healthcare providers, community organizations, and other systems to promote timely access to services and continuity of care.


Duties:

  • Serve as a welcoming point of contact for individuals seeking Brightwater services.
  • Gather information necessary to facilitate appropriate access to services.
  • Complete required initial contact, demographic, insurance, consent/release, and referral information.
  • Identify immediate needs, barriers to care, and potential care coordination needs.
  • Provide information regarding Brightwater Health services and community resources.
  • Coordinate internal referrals and connections among Brightwater Health programs.
  • Coordinate external referrals and connections with community providers and organizations.
  • Facilitate warm handoffs between individuals and appropriate services.
  • Assist individuals in navigating behavioral health, health care, housing, transportation, financial, employment, education, and other systems.
  • Follow up on referrals and service connections to determine whether the individual successfully accessed the identified resource.
  • Coordinate communication among providers and systems when appropriate releases/consents are in place.
  • Identify barriers that interfere with engagement and work collaboratively to address those barriers.
  • Support transitions between services, programs, levels of care, and community systems.
  • Maintain accurate and timely documentation.
  • Participate in community outreach and relationship-building activities.
  • Participate in team-based rotation for intake/access coverage as assigned. 

Minimum Qualifications:

  • Bachelor's degree in human services or related field and 2,000 hours of mental health experience.
    OR high school diploma and 6,000 hours of mental health experience.
  • Valid Driver's License and reliable vehicle with proof of insurance.
  • Ability to submit and pass a DMV/Criminal background check.
  • Strong interpersonal and cultural competency skills.

    • Desired Qualifications:

  • Knowledge of community resources and area providers.
  • Effective time management skills, ability to be self-directed and motivated.
  • Knowledge of employment-related skills and crisis intervention skills.
  • Experience working with diverse populations.

    • Brightwater Health Advantage: 

    • Flexible Scheduling.
    • Paid Supervision during licensure.
    • Extensive training and certifications, including EMDR, TF-CBT, DBT, ECMH, and many more.
    • Personal training/license renewal budget.
    • Ability to work collaboratively with a team and community partners.
    • Unparalleled opportunity for growth and advancement in largest, most comprehensive behavioral health clinic North of the Twin Cities.
    • Emphasis on life/work balance.
    • Full Benefit Package including: Vacation Time, Sick Time, Personal Time, 11 paid Holidays per calendar year, Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance, Long-Term Disability, Employee Assistance Program, and Employer matched 401K. 


    Obtaining Applications: Apply online at brightwaterhealth.org/


    Brightwater Health does not discriminate against applicants on the basis of their race, color, national origin,
    religion, creed, disability, age, sex, sexual orientation, gender identity, marital status, familial status, or status
    with regard to public assistance, or membership or activity in a local human rights commission.